FAQ's

    • Please Note:

    • What is your shipping method?

    • What Payments do you accept?

    • What are the washing/care instructions?

    • How soon do you ship after an order is placed and paid for?

    • Where are Kranial Komfort Hats made?

    • What is your return policy?

    • How are the eyes on the dog hats attached?


    Please Note: top

    Colors may vary slightly due to your computer monitors.

    What is your shipping method? top

    US Mail with Delivery Confirmation.  I use waterproof ( I live in rainy Seattle) envelopes that are recycable, yeah!  Good for the enviroment!

    What Payments do you accept? top

    Paypal, Visa, Mastercard, Discover, and Amex.

    What are the washing/care instructions? top

    All FLEECE and BERBER hats should be turned inside out, wash in COLD WATER, tumble dry with LOW heat.

    All FAUX FUR hats- machine wash or handwash in COLD WATER, tumble dry NO heat. Then give the faux fur hat a good shake and it will be nice and fluffy again.  You will know if you dried your furry hat with heat, it will look like your Grandma's 70 year old wig!!
     
    Fleece:  I only use pill-free fleece!

    How soon do you ship after an order is placed and paid for? top

    I will ship within two-three business days. 

    Where are Kranial Komfort Hats made? top

    Kranial Komfort Hats are Handmade in Seattle, Washington.  Handmade Hats Seattle.  Great hats, great place to be.

    What is your return policy? top

    RETURN POLICY/ EXCHANGES
    If you are not overwhelmed with delight about your purchase, please return item within 14 days with a copy of your invoice.  Returned items must not be worn and the hang tag must be attached.
    Shipping costs are the responibility of the purchaser.
    No refunds are given on used merchandise

    How are the eyes on the dog hats attached? top

    These are buttons.  They are sewn on very tight and for added security, they are also hot glued.

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